SKY connection/ping.

A while ago i remmber a post or some one said about being able to get sky to lower ur ping as they dont turn off interleaving there was another way just wondering if any one has it saved or can help

thanks

Basically, if you can get to tier3 (the only support tier that can actually do anything useful), then you ask for your max delays to be lowered to 8. Original post leads back to;

http://www.skyuser.co.uk/forum/gamin...-fastpath.html

Good luck getting through to tier3, :}.

Thanks

just phoned now and got thru but still tryin to explain to them...

that’s beastly. http://www.speedtest.net/result/133313415.png

mine. http://www.speedtest.net/result/188791836.png

lol post how it goes Alfiehhh

Yeah , i posted it a while back -
You need to tell them you need to get through to tier 3, thats what i said and he put me through , after asking a few times. =]

maidenhead!! thats not far from me... but im on crappy AOL with about 4.5mb when i should be on 8.........

Sky wont change max delays anymore.

Its seems that Tier 3 have now been told that they cannot adjust the Max Delay settings anymore because....its not an official procedure yet.

I honestly wouldn’t recommend sky in a million years, ive had nothing but an unstable, slow, high ping, connection dropping, laggy, piece of **** connection ever since i switched from blueyonder. I even have to put up with it for over a year, its pathetic.

call em now and ull get threw to tier 3

yEp i called and it all worked and now i get like a stable 15 ping on UK servers DD
my dad decided to buy SKY and dc BT. nothing i could do about it.
but its sorted now thanks

they are pretty useless, VM @ uni 4meg is: http://www.speedtest.net/result/188908765.png pretty awesome

sky will close your ticket if you dont call them back within a day, even when they are meant to be calling you back. easiest way of getting to tier2 (someone from the UK who knows what they are on about) is to go with the intermittent connection spiel. once there you will be able to explain to them exactly what they want and they will pass you on to tier3, who can make sure your line is sync’d properly, and lower your max delays. having said this, after getting through to tier2 about 5 times now, im yet to speak to tier 3, as they never call you back and then someone closes your ticket saying its been resolved. ****s

My sky is absolutely perfect
about 500kbs download speed
constant low pings
1 connection drop in the last 6 months or so
Virgin Media was the complete opposite, so i’m glad i swapped.

what did u say to them?

u have to speak to lots and lots of horid clueless indian girls

do u tell them to put ur maxdelay as low as possible ?

mjay thats just you looking for your perfect wife, the more clueless the better?

i dont think ive spoken to any indians over at sky, although i cant pinpoint the accent or remember it so well so as to hazard a guess

Preferably to 8, otherwise your line will get seriously unstable.

I’ve tried myself to get through to tier3 with no luck, but then again, since i’m not the contract holder i won’t be able to get through the security questions..

Basicly i just called up and said "I would like to be put thru to Tier 3" and she asked what is it about so i said max dealys and she didnt even know those 2 words. so i just said can u transfer me now. no point talking, and she said yes and when i go to Tier 3 i just told them and he did it imeditly my internet went down for about 10 secs and it was done... pretty simple toke about 5 mins of phone call.

It should be ok

"All

After reviewing the sky forums sites, recent escalations from customers and after discussions with Marketing, please can you implement the following

Should any customer be transferred to Tier 3 and request for their max delay levels to be decreased as a result of them using their broadband connection for Gaming, please arrange for this to be done. You should look to set their max delays at 8. Please ensure you leave the customer with a stable line after completing this."

from http://www.skyuser.co.uk/forum/sky-n...ed-gamers.html

BT HomeHUB ****e - apparently "upto 8mb" and i get 60 ping to all UK servers on source http://www.speedtest.net/result/189082214.png

bt home hub is renoned for having problems, try and find yourself another alternative, talk to hostage(paul) about this if you can, not sure if he is still a about or not

get rid of ur home hub there ****, mines on bt and i get
http://www.speedtest.net/result/189092209.png

Alfiehh you are my idol actually getting something sorted through any kind of BB call centre.

Im with VM (at home) and my ping randomly shoots up to over 200 at ANY time, especially on peak times, it makes me rage so hard. tried several times to phone/email/write with no luck so far, im not sure there is anything they can do, i think they are just ****e.

can this max delays thing be requested with all BB providers or just sky?

alfieh you got lucky, as they told me they never transfer to tier3 unless you have a ticket open with them already. they only transfer you to tier 2 once the problem is properly explained to them approx 10 times, then t3 from there

Rolo i lied and said i phoned up 2 days before as they delete the ticket after a day and she said they didn’t put one through. So i said i need the net fixed ASAP due to Uni so she put me through to tier 3 and they fixed it now my ping is like 30 wohooo!!

Sky broadband is cheap for a reason, you get what you pay for folks

Yeh they give you default settings so you phone up to tell them to fix them and when they are fixed you’ll be laughing at how perfect the connection becomes

I’m with Virgin Media, constant ping of 200 and internet crawls at any time of the day (even now) anybody with VM have any solutions?

Change ISP Defcon

it’s not my choice, anybody with alternative ideas on why it could be so bad?

Sky broadband is cheap for a reason, you get what you pay for folks

yep great 10-20 ping on UK servers and 16mb. idd